Although we try our best to serve you in best possible manner and send you products you purchase from us safely, without any hassles, still there may be time when you want to return our products back to us. We offer a 14-day, money back, and satisfaction guarantee starting the day you receive the shipment.
- We have tried to make our return policy simple and hassle free for you. When you return our products back to the following conditions apply:
- The purchased goods must be returned back within 14 days after they have been shipped. This means that the ship date of the return goods must be within this 14 day period.
- Only unopened, sealed drug tests may be returned for credit. Merchandise must be undamaged and in the same condition as originally sent.
- Credit will only be issued after the receipt and inspection of the returned product. Customers returning merchandise not in its original condition will be notified by e-mail as to their options. We do not accept the return for credit of any item returned more than 14 days from the receipt of our shipment. Original shipping costs are not refundable.
- All returns for credit must conform to the following procedure to ensure accurate processing of credit issuance and/or replacement:
- Contact us to request a Return Authorization Number. Include these details in the Questions/Comments, your original order number, date, and item(s) you wish to return.
- A Return Authorization number will be assigned and sent to you by return e-mail. Please note this RA # on the Return Authorization Form ( Download this form ). Complete & send this form with your returned goods shipment. OR simply write the assigned RA# on the copy of your original order, order number or packing list & ship to us to expedite processing and issuance of credit.
- Return the item(s) postage paid (insured return receipt is suggested on returns over $50) to:
Ret. Auth #
412 Collingsworth Lane
Greenville, S.C. 29615.
Important : Opened or used test kits or otherwise damaged goods cannot be returned and credit will not be issued. Returns sent postage due or freight collect will not be accepted. Furthermore, we cannot be responsible for unsolicited returns without an assigned return authorization number.
Please call us Toll Free at 1-877-281-9756 for any concerns/questions that we could answer.